Returns & Cancellations
We humbly appreciate your business!!
NOTE: Please review your order before approval and purchase!!
For a full refund of the product purchase price, your return order must be received within 7-10 days of purchase. Shipping costs are non-refundable, however we will happily pay return shipping fees if the delivery is a mistake of Natural High Hemp (ex. you received an incorrect or damaged item). This ONLY applies to non edible items such as apparel and accessories, Ex: tray, grinders, vapes or anything of that nature. CBD digestible items must come back unopened and unused in order to receive a FULL refund. No sample pack items can be returned for a refund.
Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be returned to Natural High Hemp customer service address provided via email confirmation with requested RMA ( Return Merchandise Authorization) number.
Please allow 5-7 business days ( In some cases it may take two weeks) to receive your refund or the time allowed per your banking institution before it appears on the customer’s bank statement .
There is a 25% restocking fee. Upon cancellation of product or merchandise please cancel within 24 hours of purchase, and please allow a 24-72 hour turnaround or 3-5 business days to receive your refund.